Shipping and Returns

Help Center

Information

Example of the shipment box
Example of the shipment box
  • Free shipping worldwide by FedEx or UPS.
  • We ship the doll only after customer approves photos of his doll from the factory.
  • When the doll is shipped, we will provide her tracking code in the next 2-3 days.
  • All packaging is discreet, there are no labels, markings or logos.

Import taxes and duties

Prices you see on the website include import duties, taxes and VAT for all of the countries (excluding: Sweden, Norway, Switzerland, Romania, Finland, United Kingdom, Malta, Canada). Import taxes for the excluded countries usually amount to anywhere from $100-$200. Tenderdolls will handle processing with customs. Therefore, shipments will arrive at your doorstep with out any hassle.

Discreet Shipping

If you don’t want to receive the order at home, we can send it to FedEx store (US only) or DHL store (rest of the world) and you can pick up the package there. Photo ID and signature will be required to retrieve the package.

Order cancellations

Customers may cancel their orders within 24 hours of placing it. After the 24 hour period if you want to cancel, please contact us at [email protected]

Returns

Every manufactured doll is thoroughly inspected and tested before leaving the factory. Product quality is extremely important to us.

Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us immediately at [email protected]

If the doll arrives and you require a refund, the doll’s package has to be unopened, the doll has to be unused, also the customer will have to bear the costs of shipping it back to the factory. Please check our TD Purchase Guarantee page for more details.

Shipping timetable

Continent Shipping time
Europe ~30 days
North America ~10-14 days
Australia ~10-14 days
Asia/Russia ~25 days

If you have any questions, please check out our Help Center. In addition, you can talk to us using the live chat widget on the bottom right of the website.