Shipping and Returns

  • Free shipping worldwide by FedEx or UPS.
  • The price is final – there are no additional fees or taxes.
  • We ship the doll only after customer approves photos of his doll from the factory.

When the doll is shipped, we will provide her tracking code in the next 1-2 days. All packaging is discreet, there are no labels, markings or logos.

Shipment box
Example of the shipment box

Returns

  • Every manufactured doll is thoroughly inspected and tested before leaving the factory. Product quality is extremely important to us.
  • Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us immediately at [email protected].
  • Because of the intimate nature of the product, we do not offer refunds for any other reason other than a product damaged/defective on arrival.

Order cancellations

    • Customers may cancel their orders within 24 hours of placing it. After the 24 hour period, order cancellations are not possible.
    • Order cancellations incur a $150 restocking fee.
    • If you have any inquiries or want to cancel your order, please email us at [email protected]

Import taxes and duties

  • We will handle all the import duties and taxes for the customer. The price is final – there will be no additional fees or taxes.

Discreet Packaging

  • Your privacy is our highest priority. All packages are delivered in discreet packaging. There is no specific indication or labeling on the box that would reveal the contents inside.
  • For customs clearance the doll will be labeled as “mannequin”.
  • If you don’t want to receive the order at home, we can send it to FedEx store (US only) or DHL store (rest of the world) and you can pick up the package there. Photo ID and signature will be required for the delivery.

Shipping timetable

ContinentShipping time
Europe~15 days
North America~5-8 days
Australia~5-8 days
Asia/Russia~15 days

Don’t see an answer to your question? You can always send us an email or use live chat and we will be more than happy to help!