Free Shipping Worldwide by FedEx or UPS.
The price is final – all taxes and import duties are paid by us (excluding: Sweden, Norway, Switzerland, Romania, Finland, United Kingdom, Malta, Canada).
All packaging is discreet, there are no labels, markings or logos. As shown in the picture below.
Order Cancellations Customers may cancel their orders within 24 hours of placing it. After the 24 hour period if you want to cancel, please contact us at
[email protected] Returns & Refunds Every manufactured doll is thoroughly inspected and tested to insure high quality before shipping.
We offer refunds if the product is damaged or defective on arrival.
If the doll arrives and you require a refund, the doll's package has to be unopened, the doll has to be unused, also the customer will have to bear the costs of shipping it back to the factory.
Please see the manufacturing timetable from your respected manufacturer in the table below.
Manufactruring time |
---|
WM Doll | 14 days Implanted hair + 1 week |
YL Doll | 14 days Implanted hair + 1 week |
AF Doll | 14 days Implanted hair + 1 week |
Piper Doll | 14 days (Piper Silicone 30 days) |
Doll4ever | 14 days |
Sino S-series & Top Sino RS | 30 days |
Sino + RS effect | 2 and a half months |
Sino + RS effect & Top Sino RRS | 2 and a half months | Aotume | 10 days |
Elsa Babe | 20 days |
Starpery | 20 days |
Zelex | 20 days |
GameLady | 25-30 days |
GD Sino | 30 days |
XNX Doll | 30 days |
* manufacturing time depends on the order queue in the factory
Below you can see the latest shipping timetable to various countries around the world. Keep in mind, that the final delivery time is manufacturing time + shipping time.
Shipping timetable (UPS, FedEx, DHL) |
---|
United States | 8-12 days |
Canada | 12-15 days |
United Kingdom | 15-25 days |
Australia | 7-8 days |
Russia | 30 days |
Japan | 5-7 days |
*Europe | 15-30 days |
Asia | 7-8 days |
South America | do not ship |
Africa | do not ship |
If you want to cancel your order or if upon initial receipt of the doll, if there appears to be a defect or damage, please contact us by
Clicking Here. Or leave us a message in the Live chat widget!
Tony (verified owner) –
This was a very good experience, the customer service was excellent, Oliver was very responsive and answered all my questions diligently. The product is extremely well made and shipping was fast and discreet!!
Thanks again!!!
tenderdolls –
I am delighted to hear that she has filled your expectations Tony! And also a big thank you for the compliments! If you’ll need any assistance in the future, please let me know 🙂
Oliver