Every manufactured doll is thoroughly inspected and tested to ensure high quality before shipping. We always share the doll’s photos from the factory with the buyer. Only with customer’s approval do we start the shipment process. We offer refunds/replacements if the product is damaged or defective on arrival or if the product is not what you approved.
If the doll arrives and you require a refund, the doll has to be unused. We do not cover the shipping costs of shipping the doll back to the factory. However, we do provide glue, advice, replacement heads, bodies when possible and if the damage is severe.
Before placing an order, please make sure you’ve made up your mind! Customers may cancel their orders within 48 hours of placing it, free of charge. After that period has passed, order cancellations incur a $150 factory restocking fee!
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