Free Shipping Worldwide by FedEx or UPS.
The price is final – all taxes and import duties are paid by us (excluding: Sweden, Norway, Switzerland, Romania, Finland, United Kingdom, Malta, Canada).
All packaging is discreet, there are no labels, markings or logos. As shown in the picture below.
Order Cancellations Customers may cancel their orders within 24 hours of placing it. After the 24 hour period if you want to cancel, please contact us at
[email protected] Returns & Refunds Every manufactured doll is thoroughly inspected and tested to insure high quality before shipping.
We offer refunds if the product is damaged or defective on arrival.
If the doll arrives and you require a refund, the doll's package has to be unopened, the doll has to be unused, also the customer will have to bear the costs of shipping it back to the factory.
Please see the manufacturing timetable from your respected manufacturer in the table below.
Manufactruring time |
---|
WM Doll | 14 days Implanted hair + 1 week |
YL Doll | 14 days Implanted hair + 1 week |
AF Doll | 14 days Implanted hair + 1 week |
Piper Doll | 14 days (Piper Silicone 30 days) |
Doll4ever | 14 days |
Sino S-series & Top Sino RS | 30 days |
Sino + RS effect | 2 and a half months |
Sino + RS effect & Top Sino RRS | 2 and a half months | Aotume | 10 days |
Elsa Babe | 20 days |
Starpery | 20 days |
Zelex | 20 days |
GameLady | 25-30 days |
GD Sino | 30 days |
XNX Doll | 30 days |
* manufacturing time depends on the order queue in the factory
Below you can see the latest shipping timetable to various countries around the world. Keep in mind, that the final delivery time is manufacturing time + shipping time.
Shipping timetable (UPS, FedEx, DHL) |
---|
United States | 8-12 days |
Canada | 12-15 days |
United Kingdom | 15-25 days |
Australia | 7-8 days |
Russia | 30 days |
Japan | 5-7 days |
*Europe | 15-30 days |
Asia | 7-8 days |
South America | do not ship |
Africa | do not ship |
If you want to cancel your order or if upon initial receipt of the doll, if there appears to be a defect or damage, please contact us by
Clicking Here. Or leave us a message in the Live chat widget!
Alex (verified owner) –
i’ve searched a lot for the best deal for this specific doll and i found it here. on top of that the service was exceptional. One min after i finalize the order i received a email from the company to let me know that the production would start the next day and to let them know if i had any question. i did had question and i even ask for some change in my order and they happily made them. every time i send them a email they answer it within minutes. they kept me inform about the production multiple time and even sent me photo and video of the final product and ask me to approve it if i was satisfy, and i was. i received the doll three week later in perfect condition and she is exactly what i wanted. she is even better then what i imagine. i’m a happy customer and i definitely recommend this store.
tenderdolls (verified owner) –
Dear Alex,
It’s a privilege for us to be able to provide you your dream girl!😊
If you’ll need any help, advice or anything in the future, please always let me know!
Kindly,
Oliver
Mike (verified owner) –
Once the order was placed and the doll made, I received picture updates of the doll as well as speedy and helpful replies. This is the most professional sex doll company I have interacted with.
tenderdolls (verified owner) –
Dear Mike,
The feedback we get from you and from other customers means a world to us! 🥰Your kind words are not only an absolute pleasure to hear but it also raises the bar for us and motivates us to work harder.
Anyway, I’m happy you’re satisfied with your girl. Please remember, If you’ll need any help in the future, please let us know by email, phone or on our live chat widget on tenderdolls!
Kind wishes,
Oliver